Plantronics voyager 5200 Troubleshooting

Plantronics voyager 5200 Troubleshooting

Q. Callers can’t hear me. Solutions:

  •  Ensure headset is paired and connected to your phone.
  •  Reposition headset on your ear as the sensors may not detecting it is on.
  •  Reset your sensors (following above instructions) as they may need recalibrating.
  •  Disable your sensors as they may be incompatible with your specific ear shape.
  •  Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

Q. I can’t hear callers or music. Solutions:

  • Ensure headset is paired and connected to your phone.
  •  Reposition headset on your ear as the sensors may not detecting it is on.
  •  Reset your sensors (following above instructions) as they may need recalibrating.
  •  Disable your sensors as they may be incompatible with your specific ear shape.

Q. My headset will not report 7 hours of talk time after it is fully charged Solutions:

  •  Ensure headset is paired and connected to your phone.
  •  Disable HD Voice (Wideband Audio) which uses more power.
  •  Completely discharge your headset’s battery then give it a full charge.
  •  Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.

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